FAQ

St. Lucia and Jamaica.

The shelf-life is 3-4 weeks and please keep it refrigerated at all time once it’s delivered.

Generally packages leave our facility within a couple of days; occasionally we may be a little behind due to a holiday or order rush. From start to finish your order is processed, filled, and shipped by human beings! For the highest quality and freshness, all of our products are hand-poured and filled to order, rather than pre-bagged. We pride ourselves on this personal touch to ensure every package is perfect. For additional information regarding our shipping policies please visit our shipping page.

We capture the total amount of your order at the time the order is placed and so we are unfortunately unable to make changes. Due to ecommerce regulations and for our customers' protection, adding to or changing the order is not possible without canceling and refunding the original order. You may still call the store at 770-696-6930 to add to your order if it has not been shipped. We can not make changes to online orders during that time.

We process your order as quickly as possible and can only accept order cancellations by 2 PM Eastern Time the day the order is placed. Requests for order cancellations received after this time will not be accepted.

At this time, Wandaful Herbs is only processing and shipping orders with billing and final destination shipping addresses located in the United States. We are not able to bill or ship to any countries outside of these destinations.

Yes, If you have received the wrong item or damage occurs, please contact us at 770-696-6930 or email us at order@wandafulherbs.com For additional information please visit our returns page. Due to compliance requirements, products purchased on our website will not be accepted as returns at any of our physical locations.

If you are experiencing an issue while entering your payment information, the billing address you entered might not match the address of the card being used. Our payment system requires that the billing address provided matches the card for our customers’ protection. Please contact your bank to ensure your billing address is correct or if there are any other issues that may cause the payment to be rejected.

If you are not seeing any shipping rates once you provide your shipping address, this could be due to products being in your cart that have a shipping restriction. There are certain products that we are unable to ship to certain destinations. If you would like to inquire about this further, please contact our Customer Service Team at order@wandafulherbs.com

We will send you an email with your tracking information as soon as we generate a shipping label for your order. If you have not received an email from us with your shipping details, please contact us to check on your order. We can be reached 770-696-6930 Monday through Saturday from 10am to 6:30pm EST.